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New Zealand's Tim Gordon a winner at the World Hotel Receptionist Competition

March 02, 2018

AICR New Zealand is proud to congratulate Tim Gordon, Heritage Auckland’s receptionist, for achieving world runner-up in the global AICR Receptionist of the Year awards, announced at a gala event in Zurich last weekend.


AICR stands for Amicale Internationale des Sous Directeurs et Chefs de Réception des Grand Hôtels. It is the international association of luxury hotel front office managers, which each year runs a competition called the David Campbell Trophy in association with Gold Key Media, to find the world’s best luxury hotel receptionist.


Tim won the title AICR New Zealand Receptionist of the Year 2017 qualifying him to attend this prestigious competition in Zurich.


“It’s a great honour to have represented New Zealand and to have got this far. I am grateful to AICR awards organisers and Heritage Hotels for supporting me on this journey,” Tim Gordon says.


The competition was judged through a detailed written examination with questions covering finance, staffing and marketing.  Also included was a gruelling role play test in a simulated challenging guest management scenario, in front of an international panel of hospitality judges.


Tim competed against entrants from 16 countries across the world. The first prize winner was from Italy.


“We knew Tim had what it takes to represent New Zealand on the world stage. To have reached runner up in the world on his first attempt, is a credit to his incredible hospitality skills. Tim is the embodiment of what our company stands for in guest service. We could not be more delighted for him and his achievement,” says Marcus Keenan, general manager of Heritage Auckland.


Tim Gordon joined Heritage Hotels in 2015, first at Heritage Hanmer Springs, before moving to Heritage Auckland in 2016.

Tim Gordon - Crowned best hotel receptionist for 2017

October 19, 2017

Tim Gordon, hotel receptionist for the Heritage Auckland was crowned Best Hotel Receptionist in New Zealand in which beating 5 other finalist from across the country.  


Representing Heritage Auckland at the AICR National Competition held in Auckland on Friday 20 October, Tim was judged to be the best of six finalists from across the country and was awarded the AICR New Zealand 2017 Receptionist of the Year.  Candidates for this award competed in North and South Island heats, with finalist progressing to the national finals where they are interviewed by a panel of 5 judges including the previous winner of the award and the AICR President on subjects such as finance, staffing and marketing, tested on their personal level of conduct and confidence as well as role-playing a tough reception scenario.


Tim will be going on to represent New Zealand in the International Receptionist of the Year competition in Zurich in February 2018.

AUT School of Hospitality and Tourism partners with AICR New Zealand

September 04, 2017

AICR New Zealand would like to announce it's newest supporter AUT School of Hospitality and Tourism. We look forward to helping you develop the future superstars of our industry.

Finalists for the National AICR Receptionist of the Year 2017

September 29, 2017

Good luck to the following finalists for the AICR National Receptionist of the Year competition held at the Heritage Auckland tomorrow. The winner of this competition will fly to Switzerland in January 2018, to represent New Zealand.  Your finalists are:

Robyn Fairbrother from Novotel Queenstown Lakeside (left, top)

Bridget Carmichael from Novotel Lakeside Rotorua (centre, top)

Samantha Smith from CityLife Auckland (right, top)

Liam Henderson from Hotel St. Moritz Queenstown (left, bottom)

Rachel Chan from Hilton Queenstown Resort (centre, bottom)

Tim Gordon from Heritage Auckland (right, bottom)

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